Frequently Asked Questions
Q: Do you have a money-back guarantee at Braxton Bragg?
A: YES! Braxton-Bragg has a 30-day unconditional, money-back guarantee. Whether it is a 35 cent hose coupling or a $35,000 bridge saw, we guarantee it, No exceptions, No fine print. You – and you alone - are the judge and the jury! That's right, neither the manufacturer nor Braxton-Bragg determines satisfaction, only you.
Q: Some companies play favorites and have pricing games. How does pricing work with Braxton Bragg?
A: It’s YOUR money and YOU work hard for it. We respect that by saving YOUR money. Braxton-Bragg guarantees the lowest prices and always publishes prices up front-no guessing or "call for special pricing". If you find a cheaper price anywhere else, call and we will beat it. If you find a cheaper price within 7 days of purchasing a product from us, call and we will write you a check for the difference.
Q: If I order today? When will I get my stuff?
A: Braxton-Bragg has millions of dollars of inventory so we can ship same day! 94% of all items sold are in stock and ship same day. In fact, if it is a non-stock item, we'll tell you that up front either on the phone or on our website. With over 4,000 items on the website, we have all the tools that you need. Braxton-Bragg buys big quantities directly from the manufacturers and is able to offer superior quality at the lowest prices. We buy big so you don't have to.
Q: If your stuff costs so much less it must be cheaply made, right?
A: It’s simple, we offer tools at “good, better, and best” price points to meet all your needs. At every price point, our tools are of better quality than you will find anywhere else. Period. Your peace of mind is important to us. That’s why we offer our 30-day, Unconditional, Money-Back Satisfaction Guarantee. Braxton-Bragg is proud of our products and we even tell you the country of Origin; it's listed right on our website. We do not shop the world for the cheapest tools; we shop the world for the BEST tools at the best prices.
Q: Websites can be complicated. What makes yours different?
A: Braxton-Bragg has the easiest website to use. We have over 100 demonstration videos and several animated installation videos on our website. You can look around and buy online or you can make your list and then order by phone, fax, or email. In addition to our toll free number each salesman has an individual toll free number and a smart phone, so it is easy to reach them. Bottom line, We are easy to do business with online or off. Remember, you have a friend in Tennessee!
Q: If I have a question about what I need, can you or someone there help me?
A: YES! Braxton-Bragg has full-time, trained salesmen. Because all of our salesmen are in Knoxville with their own offices and desks, it is cost effective for Vendors to provide product training. In addition our facility is designed for testing and product evaluations.
Got a question we didn’t answer? Give us a call at 800-575-4401 today.
Or, send us a message and we’ll answer it no later than the next business day…