Braxton-Bragg Corporation | Knoxville, TN
Call Toll-Free: 800-575-4401 Your professional tooling source
Order Online
All the products you find in our print catalog are available online.
RETURN POLICY
Before returning any product, please contact customer service. This will help determine the quickest resolution for the return.
- Returns will not be accepted without a Return Goods Authorization (RGA).
- All non-defective returns are subject to a 15% restocking fee.
- No returns will be accepted after 30 days from purchase. Some items are non-returnable and returns of certain products need to be made through the manufacturer. Our RGA team will advise you of the return instructions once the completed RGA form is returned.
- Items must be in its original packaging- in new condition with all warranty cards, manuals and accessories that were provided.
- The package must be returned with a carrier that can provide a tracking number. This is a must for the verification process.
- The customer will pay all shipping expenses for non-defective and repair items. Braxton- Bragg does not refund shipping charges and will process a credit to your account within 7 to 10 business days upon receipt of the product.
- All shipping expenses in sending back a defective product for REPLACEMENT only is paid by Braxton-Bragg. Replacement products will be sent within 5 to 10 business days after the receipt of the defective item.
- All shipping expenses for products returned for REFUND or CREDIT will be paid by the customer. Braxton-Bragg does not refund shipping charges and will process a credit to your account with in 7 to 10 business days upon receipt.
- All RGA items are subject to inspection. Those products found to be non- defective when tested will incur a return freight charge billed to the customer.
- Returned items that exhibit obvious misuse will be returned to the customer, at the customer's expense.
- Hazmat, special order items and used items are non-returnable.
- Items sent in error to a customer will be issued a call tag and returned at Braxton-Bragg's expense.
Download the Return Form
main customer service technical info contact publications shopping cart account services
© Braxton-Bragg Corporation. All Rights Reserved. Legal. Privacy.
© Braxton-Bragg Corporation. All Rights Reserved. Legal. Privacy.