RETURN POLICY
Before returning any product, please contact customer service. This will help determine the quickest resolution for the return.
- Returns will not be accepted without a Return Goods Authorization (RGA).
- All non-defective returns are subject to a 15% restocking fee.
- No returns will be accepted after 30 days from purchase. Some items are non-returnable and returns of certain products need to be made through the manufacturer. Our RGA team will advise you of the return instructions once the completed RGA form is returned.
- Items must be in its original packaging- in new condition with all warranty cards, manuals and accessories that were provided.
- The package must be returned with a carrier that can provide a tracking number. This is a must for the verification process.
- The customer will pay all shipping expenses for non-defective and repair items. Braxton- Bragg does not refund shipping charges and will process a credit to your account within 7 to 10 business days upon receipt of the product.
- All shipping expenses in sending back a defective product for REPLACEMENT only is paid by Braxton-Bragg. Replacement products will be sent within 5 to 10 business days after the receipt of the defective item.
- All shipping expenses for products returned for REFUND or CREDIT will be paid by the customer. Braxton-Bragg does not refund shipping charges and will process a credit to your account with in 7 to 10 business days upon receipt.
- All RGA items are subject to inspection. Those products found to be non- defective when tested will incur a return freight charge billed to the customer.
- Returned items that exhibit obvious misuse will be returned to the customer, at the customer's expense.
- Hazmat, special order items and used items are non-returnable.
- Items sent in error to a customer will be issued a call tag and returned at Braxton-Bragg's expense.